Extraordinary events demand extraordinary performance from supply chains. In today’s world, responsiveness is key, but reliability makes responsiveness possible. How do you target 2 different goals with your supply chains? You segment the supply chains. In the case of a hurricane or other natural disaster, you contract differently for both segments. The Reliable segment makes… Read More

It requires a lot of people to send up the Mars Rover or a space probe. It is never technology alone. Once the rover lands, a lot of people are required to work with the technology to monitor performance, remotely fix performance glitches, interpret all the data coming back, and adjust the module’s activity to… Read More

If your supply chains are like many I see, they were created by great people who do great things. Unfortunately, those supply chains don’t work as well as they used to. You’re probably seeing a lot more spreadsheets created outside ERP or similar systems, functional experts consistently having to band aid processes that used to… Read More

For business owners, the questions we’re asking center around “How do I grow my business next year?” The answer: provide customer value Now, that seems like an easy answer, but getting it right takes practice. When I ask many of those I work with what their customers want from their business, I’m given an instant… Read More

3 Steps for Communicating Strategic Execution Often, great strategy doesn’t get translated throughout the company the way the executive team envisioned. The result is confusion, irritation, rework of initiatives due to unintentional lack of alignment with strategic goals, reduced profit due to wasted time and effort, cross functional infighting, and competitors who move faster than… Read More