– and building stronger teams as a result Resistance to change is ever present for a variety of reasons: change takes time and we have customers to satisfy change is risky and our customers won’t tolerate performance glitches change changes the power dynamics it’s just easier to stay with what I know However, with change… Read More
Avoid alienating your customers in your haste to release Lately, I’ve had several companies I purchase services and products from deliver the latest release that only almost works. I’m told the reason is because the company is using agile methodology and due to that, the customers are used to point out what they want to… Read More
What a GDPR legal conference taught me Like many small business owners, the array of legal expertise I could be paying for is dizzying: tax and sales nexus expertise, IP expertise, business organization and expansion expertise, legal compliance with various regulatory bodies from various expert firms… The last entry pertains to this blog I need… Read More
A recent article in the Wall Street Journal showcased how digital friendly freight start-ups are challenging global freight giants – the giant’s response – we’re already doing that. Both digital start-ups and freight giants are challenging you, too, if you are a small freight provider. How can you compete? You lack the financial resources of… Read More
Seems like a quaint, old fashion notion: a corner store a short walk away, people who know you, really know you and your likes, informal community meet-and-greets While older cities in the U.S. never lost this, newer cities, smaller towns, and U.S. areas that grew after the 1960’s were developed by urban planners who knew,… Read More
Use Corporate Culture to Save Your Company You know the tale of vampires: power thirsty beings that suck the life essence out of people unlucky enough to be in their way. Beware if you have them in your company. Here are 2 telltale signs of vampires in your midst: 1) Loss of organizational life essence… Read More
3 critical steps for high performance cyber security After much grief trying to secure accounts that we did not ask for, we’re given an apology. Don’t know about you, but I don’t want an apology. I want Equifax to have fixed cybersecurity before it broke. I want Equifax to have taken the necessary time required… Read More
Going the extra mile and still getting customer complaints? Customers want the impossible from our supply chains: – fastest speed – lowest cost – in full and on time delivery So how do you make this happen? Modularize your supply chains. By having supply chain segments, you optimize a segment on one type of performance… Read More
Extraordinary events demand extraordinary performance from supply chains. In today’s world, responsiveness is key, but reliability makes responsiveness possible. How do you target 2 different goals with your supply chains? You segment the supply chains. In the case of a hurricane or other natural disaster, you contract differently for both segments. The Reliable segment makes… Read More
Breaking news! Amazon is looking for an east coast headquarters. Boston plans to be it. Which means what if you are a Boston business? If you can’t beat ’em, join ’emBut to join, you must perform. And that means speed. How do you become faster, more responsive? You shorten your cycle time. And shore up… Read More